Refund Details



The Refund is ONLY for Patrons/Customers who purchased their ticket/s from Ticketpro Malaysia and its authorised outlets.

Customers / Patrons who purchased their ticket/s direct from the Concert Organiser, should contact them direct for refund.

Payment made by Credit Card will be refunded by contra to the same Credit Card Account.

Payment made by Cash will be refunded by bank-in to the given Local Bank Account.

Kindly download and fill in the attached file below.

Refund procedure:-

  • Kindly make sure all the details provided are correct and completed.
  • Kindly  attached a scanned copy of all tickets purchased. Make sure transaction numbers and barcode is clearly stated.
  • Please email your completed Refund Form to  

Term and conditions

  • Ticketpro will NOT process any incomplete details in Refund Form and without a copy of the scanned ticket.
  • Ticketpro will arrange to bank-in refund within 14 working days after the refund form submitted

Event :-

The Official Story of Liverpool Football Club Musical Show - Click here to download the form

Kina Grannis Live in Kuala Lumpur 2015 @ KL Live - Click here to download the form

SEARCH 35 Celebration Concert 2016 - Click here to download the form

Rockaway Fest 2016 - Click here to download the form